There is nothing more valuable for a services provider that its customers. Their satisfaction determines whether the business is a success or failure. While many companies focus on short-term profits, stable and long-term partnerships are the key foundation for the Rhenus Group. To ensure that they prove successful, the logistics specialist is continually gearing its processes, services and products to its customers in a new way, checking them and adjusting them. Customer centricity is not an empty buzz-word for Rhenus, but its practical corporate culture.

Rhenus took over the PSL Group, a specialist in international road transport, in August. As a result, seven new business sites have now been added to the Rhenus network in Great Britain. The PSL Group has its headquarters in Maldon in the county of Essex. SkanTrans PSL, which provides logistics services in Scandinavia, also belongs to the company.

Continuity is one of the five central corporate values for the Rhenus Group. Logistics flows are changing continually and at an even faster pace. Technical innovations create new underlying conditions and options for solutions. The supreme standard for Rhenus not only involves just keeping pace with change, but pressing ahead and helping shape the process. In doing so, the logistics specialist with global operations maintains an important balance between tradition and future viability.

Berth 4, which covers an area measuring 8.5 hectares, was officially opened at the Cuxport Multi-Purpose Terminal in September 2018. The berth, which has 290 metres of quay wall and is capable of handling heavy-cargo items, offers space for vessels with a maximum draught of 14.30 metres. The area is suitable for handling rolling cargo, containers as well as heavy-duty items like offshore segments.

Michael Brockhaus and Michael Viefers are two of the most experienced Members of the Management Board in the Rhenus world. One of them is a third-party logistics specialist, the other one an expert in port logistics and trimodal bulk commodity transport operations. In an interview with Astrid Unverricht, they talk about the way that Rhenus is developing, the process of change, an innovative spirit and the significance of sustainability.

Successful companies are often characterised by their “spirit”. This is demonstrated in many different ways, such as a high degree of innovative capacity and the ability to make rapid decisions, a readiness to take responsibility for its own actions or even taking calculable risks – and, not least, by being able to accept mistakes so that it can learn from them for the future.