Around Rhenus 01/17
The Rhenus Group has been successfully working for DuPont de Nemours for 20 years. The trust placed in Rhenus by the customer is enormous: in addition to classic overland transport services, Rhenus has also been handling highly sensitive ultra-cold transport operations to several European countries since 2012. Rhenus has to guarantee a cool chain of -55 – -60 degrees Celsius end-to-end.
Unrelenting Siberian cold prevails in the containers, which the Rhenus subsidiary, Rhenus Intermodal Systems, transports for DuPont. Checks on the diesel unit used for cooling are absolutely essential so that the temperature-sensitive, live cultures for the food industry survive intact during transportation between the production site at Niebüll in northern Germany and the warehouses in Moscow, Hyllinge in Denmark and Épernon southwest of Paris. The deep-frozen freight is stored in custom-made reefer containers at the branches and they are then hoisted on board the truck trailer chasses.
“The organisms are very high-grade and expensive. That’s why DuPont was looking for a reliable transport service company that would carry out its special requirements precisely,” says Bastian Vogt, an International Key Account Manager at Rhenus. The truck drivers used for these transport services have therefore undergone special training. “They actively monitor and check the equipment along the routes at set checkpoints. There’s also GPS tracking to report any emergencies. We have 100 percent delivery reliability for this ultra-cold business,” says Vogt.
Reliable checking system
As Rhenus was already well-known to the purchasing department at DuPont for its broad range of logistics services, the customer itself approached the Group and asked for a solution for its sensitive product. “Rhenus promised good service, which the company has already demonstrated through our cooperation that stretches back many years, a high degree of supplier reliability and delivery rates and active communications if any delays should take place,” says Georges Schmitt, Senior Logistics Buyer at DuPont, giving the reasons for his company’s choice. During an initially agreed test phase for transport services to Russia, the logistics specialist proved that it was as good as its word. Rhenus now completes more than 70 round trips per year and has transported many tonnes of micro-organisms. The starter cultures are mainly used in the dairy industry and are processed later in things like yoghurt or cheese.
“There are firmly defined routes, the drivers have to report back regularly and they may only visit prescribed fuel stations,” says Bastian Vogt, explaining the system. If there is a problem with the goods, the driver, customer and scheduler are immediately informed via a text message using a GPS alarm system. “We had this kind of scenario once. A container was faulty and led to a temperature discrepancy. It was possible to respond properly as a result of the alarm system,” Vogt adds. The experience that the Rhenus Group has gained in transporting temperature-controlled goods for other customers and in other sectors is a great benefit here too.
Trust that has grown
Bastian Vogt, who completed his training as a freight forwarding clerk in Hilden in 1995 at the Interspe Hamman Group, which was later taken over by Rhenus, has played a major role in establishing the level of trust in Rhenus. He moved to the European tender management department in 2006 and became the single point of contact for DuPont for all the major operational projects in 2011. “Growing with the customer has also strengthened me as a person,” says Vogt, summarising the benefits. He joined the key account management department in 2015. “The opportunities that you have at Rhenus are extensive. I’ve constantly been able to develop.” Bastian Vogt was also the person who involved Rhenus Intermodal Systems in the procedure as the transport company for the goods. “Handling this would have been much harder without the expertise of Rhenus Intermodal Systems, particularly on the Russian route.”
International Key Account Manager
Rhenus has been working for DuPont as a transport service company for two decades. The chemicals company is one of its largest general cargo customers. Rhenus transported more than 10,000 consignments to almost 50 different countries in 2016. They were handled by about a dozen branches within the Rhenus Group.
Rhenus Intermodal Systems
A new name, but familiar quality. The specialist for container traffic to the CIS and Central Asia, previously known as Maxx Intermodal Systems, has been using the Rhenus Intermodal Systems brand name since the beginning of the year. Rhenus Intermodal Systems is a wholly owned subsidiary of the Rhenus Group.
DuPont has been offering global markets world-class science and developments in the form of products, materials and services since 1802. The company is convinced that solutions to global challenges can be found through working closely with customers, governments, non-governmental organisations and those who shape public opinion. They include making available healthy food for everybody on our planet, reducing dependence on fossil fuels and protecting life and the environment. You can find more information about DuPont and its innovations at: www.dupont.com.