Value added for customers
What makes a service provider successful? Which skills are required in our digital world, which is changing at an increasingly rapid pace? Our fundamental goal at Rhenus is to understand our customers, appreciate their needs so that we can recognise any potential for making improvements and introducing innovations.
We can only do this if we are familiar with our customers, theirsectors, their competitors and their final users. This is more challenging task in a short-term working relationship. That is the reason why we seek to establish reliable, long-term partnerships with our clients where trust and dependability play a major role and where both sides benefit from these qualities to the same degree. Our relationships with our customers often last many years and even decades. We sometimes even take on the responsibility for logistics services as a fully integrated part of our customer’s company.
It is important to listen, analyse, look for solutions and scrutinise existing concepts in order to help any customer grow in the long term. That is why we are constantly urging our employees not to view an enquiry in isolation, but keep in mind the client’s complete logistics chain and consider whether it would benefit more from an integrated solution than an isolated one? What value added is necessary to enable it to continue its development?
An integrated customer solution is geared towards the client’s complete supply chain. In contrast to an isolated solution, it focuses on the customer as a complete entity. Our large network and our many special services at Rhenus enable us to view clients from many different aspects and serve them in a comprehensive manner. Our portfolio of services not only includes a large number of diversified packages, but also specialist network operations and individual solutions.
Many people with complementary skills are involved in each solution. This provides the appropriate value added for the customer. On the one hand, combined operations encourage innovative ideas and, on the other hand, the client saves valuable time because they can communicate via one single point of contact. That is why it is important for each customer to have a permanent contact partner at Rhenus so that it can communicate with this person at any time.
"It's our approach to not start helping our customers when they have a problem, but recognise potential that they can benefit from in future."
We are using this issue of Logistics People to present you with several examples of integrated logistics concepts that we provide for our customers. Our employees reveal how they manage to understand their clients’ needs and wishes and what benefits accrue for our customers and for Rhenus too as a result of having integrated solutions. I trust you will thoroughly enjoy what you read..