Editorial 02/18

by Dr. Stephan Peters

Dear readers,

Value added for customers

Creating value added for customers means discovering what they need before they recognise it themselves. We therefore provide value added through our communications too by distributing information beyond the normal channels. This includes social networks. Our QR codes give you some idea of this.

What makes a service provider successful? Which skills are required in our digital world, which is changing at an increasingly rapid pace? Our fundamental goal at Rhenus is to understand our customers, appreciate their needs so that we can recognise any potential for making improvements and introducing innovations.

We can only do this if we are familiar with our customers, theirsectors, their competitors and their final users. This is more challenging task in a short-term working relationship. That is the reason why we seek to establish reliable, long-term partnerships with our clients where trust and dependability play a major role and where both sides benefit from these qualities to the same degree. Our relationships with our customers often last many years and even decades. We sometimes even take on the responsibility for logistics services as a fully integrated part of our customer’s company.

It is important to listen, analyse, look for solutions and scrutinise existing concepts in order to help any customer grow in the long term. That is why we are constantly urging our employees not to view an enquiry in isolation, but keep in mind the client’s complete logistics chain and consider whether it would benefit more from an integrated solution than an isolated one? What value added is necessary to enable it to continue its development?

An integrated customer solution is geared towards the client’s complete supply chain. In contrast to an isolated solution, it focuses on the customer as a complete entity. Our large network and our many special services at Rhenus enable us to view clients from many different aspects and serve them in a comprehensive manner. Our portfolio of services not only includes a large number of diversified packages, but also specialist network operations and individual solutions.

Many people with complementary skills are involved in each solution. This provides the appropriate value added for the customer. On the one hand, combined operations encourage innovative ideas and, on the other hand, the client saves valuable time because they can communicate via one single point of contact. That is why it is important for each customer to have a permanent contact partner at Rhenus so that it can communicate with this person at any time.

"It's our approach to not start helping our customers when they have a problem, but recognise potential that they can benefit from in future."
 

We are using this issue of Logistics People to present you with several examples of integrated logistics concepts that we provide for our customers. Our employees reveal how they manage to understand their clients’ needs and wishes and what benefits accrue for our customers and for Rhenus too as a result of having integrated solutions. I trust you will thoroughly enjoy what you read..

Dr. Stephan Peters

Dr. Stephan Peters
Rhenus Board Member

Dr. Stephan Peters

 

Issues
more Logistics People
Index
Remaining articles of the same issue
Rhenus in brief 02/18

Rhenus Short News

Our Rhenus branch in Milan extended its cooperation arrangement with German logistics companies, Bursped and Köster & Hapke in January 2018. Since then, the new services have operated twice weekly,
Lead story 02/18

Well integrated

A sales service provider for brands based in Bad Pyrmont was expanding and required additional storage space. It was planning to construct a new logistics centre. When Johannes Rohde, a member of the management team at Rhenus Warehousing Solutions, heard about this in the autumn of 2016, he and his colleagues started to develop an alternative concept: an integrated solution, which provides the DMV Diedrichs Markenvertrieb company with tangible benefits. The preparation work, intensive research and discussions lasted for months until everything had been completed but the dedicated work paid off.
Interview 02/18

Wood is a complex business

We are surrounded by wood on a daily basis, whether this comes in the form of furniture, floors or houses. The many products, which are made of sawmill residue, are less obvious wood chips that are processed into laminate or paper, sawdust to make wood pellets for generating energy or waste wood that is used to manufacture chipboard panels. Rhenus Forest Logistics specialises in providing the logistics and commercial operations for precisely these by-products from the timber processing industry. Astrid Unverricht spoke to its Managing Director, Heiner Höfkes.
Trends & Markets 02/18

EU and CHN draw closer together

China’s mega project, the New Silk Road including the sea route and land bridge, is designed to enhance international trade between Asia and Europe in the long term by providing more efficient infrastructure. Using its closely linked network along the Silk Road, Rhenus Air & Ocean has also specialised in these markets; this has taken place as a result of decades of experience and the development of its services in conjunction with its colleagues at Rhenus Intermodal Systems and Rhenus Road. Rhenus has particularly developed the relevant products for the new transport corridors along the land bridge and they combine the skills available at the different Rhenus business units, as Peter Cramm, Product Manager Landbridge Europe at Rhenus Air & Ocean N.V., and Carol Kong, Product Manager Landbridge Greater China at Rhenus Logistics China Ltd, explain.
Report 02/18

Transportation with a “Divine Mission"

The Hamburg office of Rhenus Air & Ocean successfully completed a very unusual project recently: the four-metre tall statute of Krishna reached its destination at the site of the Hindu temple in Hamm undamaged and on time after its long journey from southern India – thanks to the tireless efforts of all those involved in the project.
Sector 02/18

Let's get digital

The approach that the Rhenus Group is pursuing in many of its business units is to have one provider for all services. Digitalisation is one of the most efficient levers for this in document management. A team has been specially established in this field to pave the way for the digital future at Rhenus Office Systems.
New@Rhenus 02/18

Obtaining the correct shade

Anthracite grey, fire red, moss green: the selection of paints, varnishes and glazes, which Rhenus Warehousing Solutions mixes and shades on behalf of its customer Ewald Dörken AG, varies every day. No wonder, for there are more than 16 million different shades of colour in the world. The Dörken Group has already developed 1,600 paint formulations. The logistics is complex, sensitive and requires flexible adjustments to the manufacturer’s production procedures.
City 02/18

Melbourne down under

Melbourne started life as a small colony and developed as a result of the gold rush boom to become the second-largest city in Oceania. It is now one of the “most liveable cities” in the world, as many rankings confirm. And that is not all: Melbourne has been regarded as a pioneer in the transport sector for a long time too. The southern port city is also famous for its literary and artistic history.