“Now it’s about to start” is what the spectators sang – back then when there were still football matches and concerts. “When will it finally all start again?” we ask ourselves now. And particularly, “How will it get going again?”
That is the task that confronts us. How do we organise our processes so that we can get started again?
A great deal has changed for all of us through the coronavirus pandemic. However, logistics holds our society together. It is the prerequisite for our civilised lives, and all the more so in times of crisis. After all, logistics specialists are the ones who supply people with food, masks and protective clothing – despite all border controls, travel restrictions and lockdowns.
How will we manage this? My colleagues are used to handling challenges and finding individual solutions on a daily basis, even when there is no crisis. They are experienced, respond in a level-headed way and do not give up, but develop new pathways. This means that we can reliably perform our services for customers with consistent quality levels, even at this time.
We are working for our customers every day at our Home Delivery company, but we only transport the goods as far as the apartment door, no longer into the apartment. Overland transport services operate without any paper nowadays. The delivery addresses are contacted in advance on the phone to see whether they can and want to accept the goods…
As a result, the theme in this issue of Logistics People fits our current situation too: customer centricity, focussing on our customers, is more important than ever in times like these. We need to act and be doers, while carefully listening to our customers to be aware of their needs and current requirements.
We will naturally face many challenges when we get going again. But you, our customers, have asked us to cope with them. And we are ready to face this task. For me personally, for Rhenus as a whole and our customers, I want to say that we will cope with this mission together – in line with our motto, “Together with Passion”.
I now hope that you will find the articles exciting and enjoy our stimulating reports from the Rhenus world!