Editorial 01/20

by Klemens Rethmann

Dear readers,

“Now it’s about to start” is what the spectators sang – back then when there were still football matches and concerts. “When will it finally all start again?” we ask ourselves now. And particularly, “How will it get going again?”

That is the task that confronts us. How do we organise our processes so that we can get started again?

A great deal has changed for all of us through the coronavirus pandemic. However, logistics holds our society together. It is the prerequisite for our civilised lives, and all the more so in times of crisis. After all, logistics specialists are the ones who supply people with food, masks and protective clothing – despite all border controls, travel restrictions and lockdowns.

How will we manage this? My colleagues are used to handling challenges and finding individual solutions on a daily basis, even when there is no crisis. They are experienced, respond in a level-headed way and do not give up, but develop new pathways. This means that we can reliably perform our services for customers with consistent quality levels, even at this time.

We are working for our customers every day at our Home Delivery company, but we only transport the goods as far as the apartment door, no longer into the apartment. Overland transport services operate without any paper nowadays. The delivery addresses are contacted in advance on the phone to see whether they can and want to accept the goods…

As a result, the theme in this issue of Logistics People fits our current situation too: customer centricity, focussing on our customers, is more important than ever in times like these. We need to act and be doers, while carefully listening to our customers to be aware of their needs and current requirements.

We will naturally face many challenges when we get going again. But you, our customers, have asked us to cope with them. And we are ready to face this task. For me personally, for Rhenus as a whole and our customers, I want to say that we will cope with this mission together – in line with our motto, “Together with Passion”.

I now hope that you will find the articles exciting and enjoy our stimulating reports from the Rhenus world!

Kind regards,
Unterschrift Klemens Rethmann
Klemens Rethmann
CEO

 

Photo of Klemens Rethman, Rhenus CEO

Index
Remaining articles of the same issue
Rhenus in brief 01/20

Rhenus Short News

Rhenus took over the PSL Group, a specialist in international road transport, in August. As a result, seven new business sites have now been added to the Rhenus network in Great Britain. The PSL Group has its headquarters in Maldon in the county of Essex. SkanTrans PSL, which provides logistics services in Scandinavia, also belongs to the company.
Lead story 01/20

Guided by your customers

There is nothing more valuable for a services provider that its customers. Their satisfaction determines whether the business is a success or failure. While many companies focus on short-term profits, stable and long-term partnerships are the key foundation for the Rhenus Group. To ensure that they prove successful, the logistics specialist is continually gearing its processes, services and products to its customers in a new way, checking them and adjusting them. Customer centricity is not an empty buzz-word for Rhenus, but its practical corporate culture.
Interview 01/20

The right drive

The fitness sector is booming, because physical fitness has become an important issue for more and more people. However, fitness nowadays no longer just means training and building up muscles. Sporting activities should be a real experience, which takes up little time and increases people’s quality of life. Martin Richter, the Country Manager at Peloton Deutschland, and Nils Thiesen, Managing Director for Sales and Market Development at Rhenus, want to ensure that the Peloton premium fitness bikes from the USA conquer the German market too.
Trends & Markets 01/20

Well dressed

“You are what you wear”: the world of fashion is constantly reinventing itself. Many stars and celebrities set new trends or introduce new cuts and collections. Exclusivity, quality and sustainability are the key elements nowadays and they are a priority at the long-standing German company, HUGO BOSS, too. The employees at Rodair support the clothing producer on a daily basis to ensure that the premium manufacturer’s clothes can be presented on the shelves of stores in Canada during the right season.
In greater detail 01/20

A question of chemistry

Merck, the oldest pharmaceutical and chemical company in the world, and Rhenus Logistics celebrated almost ten years of cooperation in June 2019. The French Rhenus subsidiary has also been operating a warehouse at the port of Strasbourg exclusively for Merck’s use since last year. Manfred Fischer, Head of Distribution EMEA, LATAM & Global Transport Merck Life Science, and Laurent Schuster, CEO of Rhenus Logistics France, talk about recipes for success, challenges and future prospects.
New@Rhenus 01/20

A clear focus

The digital Internet site is much more than a classic website: an innovative sales and service tool is hidden behind the brand-new Rhenus website and it makes it less complicated, faster and more pleasant for customers to work with the Rhenus Group's employees and partners. Verena Schäfers, Head of Marketing & PR, and Felix Krede, Sales Director International for Rhenus Warehousing Solutions, jointly head the Rhenus Group’s Sales Leadership Team. They talk about the strategic orientation of the website relaunch and other plans that they still have in the interview.
City 01/20

Bienvenido a Miami

Anybody who has ever watched Dexter, Goldfinger or Miami Vice associates Miami with breathtaking beaches, palm trees and art deco façades on Ocean Drive. However, Miami Beach is only a small part of the city. More than two-thirds of the population of Miami Dade County have Hispanic origins – and this makes itself felt in the city’s appearance and its economic ties.
The Rhenus World 01/20

Elegant and Inexpensive

Good taste does not have to be expensive: the Polish discount store chain, PEPCO, sells fashionable clothing and stylish interior accessories for very little money. The company opened its first five shops in Bulgaria in the spring of 2019 and 15 more are due to follow. PEPCO trades its products across Europe. A slim supply chain is essential for this. Ever since the first PEPCO store opened in the capital Sofia in April 2019, Rhenus Bulgaria has been handling the complete transport and warehouse management operations for the company in the country.
Report 01/20

A reliable partner

RoRo vessels leave the Cuxport Terminal in Cuxhaven heading for the British Isles every day. They transport a variety of different goods, but the cars with the white and blue chequered logo are the ones that people most obviously recognise.
Index
More articles of the same category
Editorial 02/19

The editorial in video form

The world seems to be turning faster every day. Everything is changing and becoming new. We are more than happy to try out new things in our corporate magazine too. You can find the editorial by CEO Klemens Rethmann as a video online for the first time at: www.bit.ly/KRethEdEN
Editorial 01/19

by Klemens Rethmann

If you want to be successful, act with a sense of entre- preneurship and assume some responsibility.
Editorial 02/18

by Dr. Stephan Peters

Creating value added for customers means discovering what they need before they recognise it themselves. We therefore provide value added through our communications too by distributing information beyond the normal channels. This includes social networks. Our QR codes give you some idea of this.
Editorial 01/18

by Klemens Rethmann

Each company, whether it has existed for a long time or is a start-up, needs to tackle the following fundamental questions at least once: “What distinguishes us, who are we and what do we represent?”
Editorial 02/17

by Klemens Rethmann

We are currently going through the process of change associated with Industry 4.0 – but the next catch-phrase is already following close behind: Mobility 4.0. What does it mean? Industry 4.0 represents automation – that is to say, standardising processes and categorising data. Mobility 4.0 entails significantly greater flexibility, particularly when it comes to mobility for people. That is to say, if services operate according to a set timetable at the moment, they will be organised in line with demand in future.
Editorial 01/17

by Klemens Rethmann

The workers at Rhenus are as varied as our corporate group and the people, customers and sectors that we look after.
Issues
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